HEAL.ME PRIVACY POLICY
Effective Date: Sept. 16, 2024
Heal.me Inc. (“Heal.me,” “we,” “our,” or “us”) is
committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard
your personal information when you visit our websites (including Heal.me) (our “Sites”), use our mobile applications (our “Apps”), or utilize any of
our services (collectively, our “Services”). This Policy applies to both practitioners, treatment
providers, instructors, and studio representatives (“Practitioners”) and individual customers seeking
services (“Customers”).
By accessing or using our Sites, Apps, or other features of our Services, you
acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with
our policies and practices, please do not use our Services.
1. INFORMATION WE COLLECT
We collect personal information that can identify you directly or indirectly as an
individual (“Personal Information”). This includes information you provide to us, information
collected automatically, and information obtained from third parties.
A. Information You Provide to Us
- Account Registration: When you create an account, we collect your name,
email address, phone number, physical address, date of birth, gender, username, password, and payment
information. Practitioners may also provide licensure information and upload photos or videos for their profile
pages.
- Scheduling and Communications: We collect information related to
scheduling appointments and communications between Practitioners and Customers. This includes using your contact
information to send appointment confirmations, reminders, and requests for reviews on behalf of
Practitioners.
- Appointment Reminders and Review Requests: On behalf of Practitioners,
we use your contact information to send you appointment reminders and post-appointment requests for reviews or
feedback about the services you received.
- Contacts and Calendars: With your permission, we may access your
contacts and calendar to enhance your experience with our Services.
- Customer Support: When you contact us for support, we collect any
information you choose to provide.
- Public Content: Any content you post publicly, such as reviews or
questions, may be visible to others.
- Marketing Communications: If you subscribe to our newsletters or
updates, we collect your contact information to send you promotional materials. You can opt-out at any
time.
Note: We do not store payment card information.
Payments are processed by third-party providers compliant with industry standards.
B. Information Collected Automatically
- Log Data: We automatically collect information such as IP addresses,
browser types, device information, operating systems, and pages viewed when you interact with our
Services.
- Location Data: We may collect general geographic location based on your
IP address or precise geolocation with your consent when using our Apps.
- Cookies and Similar Technologies: We use cookies, web beacons, and other
tracking technologies to collect information about your browsing activities. You can control cookies through
your browser settings.
C. Information from Third Parties
- Social Media Platforms: If you interact with us through social media, we
may receive information such as your profile details.
- Third-Party Services: We may obtain information from other sources and
combine it with data we collect.
2. HOW WE USE YOUR INFORMATION
We use your Personal Information to:
- Provide, maintain, and improve our Services.
- Process transactions and send related information, including appointment
confirmations and reminders.
- Facilitate communications between Practitioners and Customers, including
sending requests for reviews after appointments on behalf of Practitioners.
- Respond to comments, questions, and provide customer service.
- Send administrative information, updates, security alerts, and support
messages.
- Personalize your experience and deliver content and product offerings
relevant to your interests.
- Comply with legal obligations and enforce our Terms of Service.
- Prevent fraudulent activities and ensure the security of our
Services.
3. HOW WE SHARE YOUR INFORMATION
We may share your Personal Information with:
- Practitioners and Customers: To facilitate services and communications
between users, including appointment reminders and review requests.
- Affiliates and Subsidiaries: Within our corporate family for operational
purposes.
- Service Providers: Trusted third parties that perform services on our
behalf, such as payment processing, data analysis, email delivery, hosting services, and customer
service.
- Business Transfers: In connection with mergers, sales, acquisitions, or
other corporate transactions.
- Legal Obligations: To comply with legal processes, enforce our policies,
or protect rights, property, and safety.
- Consent: With your consent or at your direction.
We may also share aggregated or de-identified information that cannot reasonably be
used to identify you.
4. COOKIES AND ONLINE TRACKING
We use cookies and similar technologies to enhance your experience. You can control
cookies through your browser settings. However, disabling cookies may affect the functionality of our
Services.
We honor “Do Not Track” signals and do not track or plant cookies when such
a mechanism is in place.
5. THIRD-PARTY SERVICES
Our Services may contain links to third-party websites or services. We are not
responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites
you visit.
6. YOUR CHOICES AND RIGHTS
- Access and Correction: You can access and update your Personal
Information by logging into your account.
- Marketing Communications: You can opt-out of receiving promotional
emails by following the unsubscribe instructions in the emails or contacting us.
- Appointment Communications: If you wish to opt-out of appointment
reminders or review requests, you can adjust your preferences in your account settings or contact us.
- Location Information: You can prevent the collection of precise location
data through your device settings.
- Do Not Track: You can set your browser to refuse all or some browser
cookies.
7. DATA SECURITY
We are committed to safeguarding your Personal Information and have implemented a
comprehensive security program that includes industry-standard administrative, technical, and physical measures
designed to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security
measures include:
- Encryption: All sensitive data transmitted between your browser and our
servers is encrypted using Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
- Secure Storage: Personal Information is stored on secure servers with
robust firewalls and intrusion detection systems to prevent unauthorized access.
- Access Controls: Access to Personal Information is restricted to
authorized personnel who require it to perform their job functions. We employ role-based access controls and
enforce strong authentication mechanisms.
- Data Minimization and Retention: We collect only the information
necessary to provide our Services and retain it only as long as required for legitimate business purposes or as
required by law.
- Regular Security Assessments: We conduct periodic security audits,
vulnerability assessments, and penetration testing to evaluate the effectiveness of our security measures and
make improvements as needed.
- Employee Training: All employees undergo background checks and receive
regular training on data privacy and security best practices to ensure they understand the importance of
protecting Personal Information.
- Secure Development Practices: Our software development processes follow
secure coding guidelines, and we perform code reviews and security testing to prevent vulnerabilities.
- Third-Party Security: We carefully select third-party service providers
and require them to implement appropriate security measures to protect your information in accordance with this
Privacy Policy and applicable laws.
Despite our efforts to protect your Personal Information, no method of transmission
over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means
to protect your data, we cannot guarantee its absolute security.
Your Responsibilities:
- Account Security: You are responsible for maintaining the
confidentiality of your account credentials and for restricting access to your account. Please choose a strong
password and change it periodically.
- Unauthorized Access: Notify us immediately at [email protected] if you suspect any unauthorized use of your account
or any other breach of security.
8. DATA RETENTION
We retain your Personal Information only for as long as necessary to fulfill the
purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our
agreements. When Personal Information is no longer required, we securely delete or anonymize it.
9. CHILDREN’S PRIVACY
Our Services are not intended for individuals under 16 years of age. We do not
knowingly collect Personal Information from children under 16. If we become aware that we have inadvertently
collected such information, we will take steps to delete it promptly. If you believe we might have any information
from a child under 16, please contact us at [email protected].
10. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to, stored, and processed in countries other than
your own, including the United States, where our servers are located. We take appropriate measures to ensure that
your Personal Information receives an adequate level of protection in the jurisdictions in which we process
it.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any material
changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of our
Services after any changes indicates your acceptance of the updated Privacy Policy.
12. CONTACT US
If you have any questions or concerns about this Privacy Policy or our practices,
please contact us at: